How Your Products Are Made
At MizMarie Creations, we work with multiple print-on-demand partners, currently including Printify and Amazon KDP, to create your items specifically for you when you order them. This means nothing sits in a warehouse. Your order is made fresh, just for you.
Because we work with more than one production partner, the specific policies and timelines that apply to your order will depend on which partner produced your item. The information below reflects our general practices and the policies of our current partners.
Production and Shipping Times
Because each item is made to order, please allow time for production before it ships.
- Production time: Typically 2 to 7 business days.
- There is a 24 hour hold period before your order goes to production to allow cancellations, changes to the order.
- While this delays the order from being processed by one day, we have implemented this grace period because once the order goes to production there is NO cancellation possible.
- Shipping time: Typically 3 to 5 business days after production, for US orders.
- Allow for 5 to 7 extra days during peak holiday seasons.
You will receive a tracking number by email as soon as your order ships. If you order multiple items, they may arrive in separate packages from different production facilities. This is normal and does not indicate a problem with your order.
Physical Products — Damaged or Defective Items
We want you to be happy with everything you receive. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
To report a problem, email help@mizmariecreations.com immediately. Please include the following in your message:
- Your order number
- A description of the issue
- 3 to 4 clear photographs showing all aspects of the damage or defect, including the full item, close-up views of the problem area, and the packaging if it arrived damaged
We cannot process a replacement or refund claim without photos. This is a requirement of our production partners and allows us to file the claim on your behalf as quickly as possible.
Refund and replacement eligibility is determined by the policies of the producing partner (Printify or Amazon KDP). We will advocate on your behalf and work to resolve the issue as promptly as we can. Eligible issues generally include items that are damaged, poorly printed, or different from what you ordered.
Exchanges and Change-of-Mind Returns
Because every physical item is custom-made to order, we are not able to accept returns or exchanges for ordering the wrong size, ordering the wrong color, or simply changing your mind. Please check size charts carefully before placing your order.
If you are unhappy with your order for a reason other than damage or defect, please reach out at help@mizmariecreations.com and we will do our best to find a reasonable solution.
Digital Products — All Sales Final
All digital product sales are final. Because digital files are delivered immediately upon purchase and cannot be returned, we do not offer refunds on digital downloads.
If you experience a technical problem accessing or downloading your file, please contact us at help@mizmariecreations.com right away. We will do everything we can to make sure you are able to access what you purchased. Technical access issues are the one exception we handle on a case-by-case basis.
Lost Packages
If your tracking shows your package was delivered but you cannot locate it, please contact the shipping carrier (USPS or UPS) directly to open a trace.
If your package was lost in transit before delivery, please contact us at help@mizmariecreations.com and we will work with our fulfillment partner to send a replacement.
Contact
For any questions about an order, a return, or a digital product, please email: help@mizmariecreations.com
Last Updated: March 31, 2026